Customer Service Capabilities

UP TO DATE INVENTORY / PRODUCTION TRACKING COMPUTER DATABASE
WEEKLY SALES/CUSTOMER SERVICE REPRESENTATION AT STATUS MEETINGS ON ALL ORDERS
FRIENDLY, PERSONAL RESPONSE TO YOUR PHONE CALLS (NOT AUTOMATED OR RECORDED MESSAGING) DURING BUSINESS HOURS
4 SALES & CUSTOMER SERVICE PERSONS IN OUR FABRICATION PLANT AND 3 SALES OFFICES ACROSS THE U.S.
PARTNERSHIPS WITH M. WATANABE, NANWA QUARTZ, WACOM ENGINEERING, QUARTZ SCIENTIFIC AND OTHER QUARTZ FABRICATORS IN THE U.S., JAPAN AND EUROPE PROVIDE US WITH CATASTROPHIC BACKUP CAPACITY AS WELL AS ASSISTING WITH IMPORT/EXPORT ISSUES
PROMPT TURNAROUND FOR COMPLETED QUOTATIONS
SAME-DAY SHIPPING OF IN-STOCK PARTS
CONSIGNMENT OF FINISHED GOODS, AT OUR LOCATION OR YOURS
WE WELCOME ALL CUSTOMERS TO TOUR OUR FACILITIES


		CUSTOMER SERVICE Service to our Customers and Potential Customers is our number one concern. It is part of our Quality Policy and Mission Statement. Aside from the regular contacts listed here, ANY member of the WACOM Quartz sales, administration or even production staff will be willing to assist our customers at any time. Please feel free to contact us by any of the methods listed on our "Contact Us" page. The following is a list of some of the ways we regularly serve our customers: UP TO DATE INVENTORY / PRODUCTION TRACKING COMPUTER DATABASE WEEKLY SALES/CUSTOMER SERVICE REPRESENTATION AT STATUS MEETINGS ON ALL ORDERS FRIENDLY, PERSONAL RESPONSE TO YOUR PHONE CALLS (NOT AUTOMATED OR RECORDED MESSAGING) DURING BUSINESS HOURS 4 SALES & CUSTOMER SERVICE PERSONS IN OUR FABRICATION PLANT AND 3 SALES OFFICES ACROSS THE U.S. PARTNERSHIPS WITH M. WATANABE, NANWA QUARTZ, WACOM ENGINEERING, QUARTZ SCIENTIFIC AND OTHER QUARTZ FABRICATORS IN THE U.S., JAPAN AND EUROPE PROVIDE US WITH CATASTROPHIC BACKUP CAPACITY AS WELL AS ASSISTING WITH IMPORT/EXPORT ISSUES PROMPT TURNAROUND FOR COMPLETED QUOTATIONS SAME-DAY SHIPPING OF IN-STOCK PARTS CONSIGNMENT OF FINISHED GOODS, AT OUR LOCATION OR YOURS WE WELCOME ALL CUSTOMERS TO TOUR OUR FACILITIES